Ever wondered how to increase staff and patient retention at your sleep center? One of the secrets is to create a positive environment in which both your staff and patients are happy. The concept of such an environment hinges on one factor - that the people in it enjoy being there. If they are in a positive workplace, employees will most likely wake up in the morning and be excited about coming to work.
The first time patients come in for consultation or treatment, they will be anxious. This anxiety can be reduced if they are in a positive environment. This may also help them heal faster. Patients, once they experience a positive environment, will feel like returning, which will increase their commitment to the treatment at the center.
The receptionist and others at the front office in a sleep center are the people who come in contact with patients first. The impression they make will play a big role in patients deciding whether they want to undergo tests and treatment at your center or not.
You can create a positive environment for your employees by following these tips:
You can easily find out whether your sleep center has a positive environment. Here are a few signs to look for:
Employees are committed: They give their best in their tasks and deliver what is expected of them. This is possible when they have workloads they can manage comfortably. Employees will go the extra mile to make sure that their responsibilities are taken care of.
Staff and patients communicate openly: They discuss issues and find ways to solve them. Instances of people assigning blame on others are few and far between. In addition to openly discussing matters that need attention, they also give positive feedback to each other.
If your staff is positive, your patients too will have the same attitude. There is a big benefit to having happy patients - they will come back for the complete treatment. With your staff playing such a crucial role in ensuring patient commitment, it is important that you make efforts to keep them happy.